Frequently Asked Questions

This page is intended to answer some of the most questions we get at Burnt Toast Productions. Each question and answer is intended to provide clarity on a given topic, however if you require additional information you may always contact us directly using this website and completing the Contact Us form.

What is MOQ?

MOQ stands for minimum order quantity. It is the minimum number of each item the factory or supplier will allow you to order.

What is a price break?

A manufacturer, supplier or decorator sets up what is called a “price break” on most items they sell. For example 150-299 pens may be priced at .52 cents each, the next price break may be 300-499 pens priced at .45 cents each, and the net price break may be 500-1000 pens may be priced at .39 cents each and so on…. The larger the quantity the lower the per unit price will be. (usually).

What is a set up fee?

A necessary evil more often than not. Most Factories and/or decorators charge a set up fee. The charge is to ready the computer art and machinery to imprint your design on the product. Sometimes they have sales or specials on and waive this fee. If that is the case be sure I will pass you along the savings!

I don’t have a logo or design to print on my item, can you help me?

Yep! We can design a simple graphic for you using stock images, graphics or photos (and text) for a fee. Our art charge is $22/hr. Most simple graphics are under two hours worth of work. We do not hand draw images or do custom drawings.

Do you charge handling fees?

No. Never. Shipping charges are a straight passthrough to you. We do not mark them up for profit. We do not use third party shipper numbers as most companies we deal with will not allow it. Plus we have found because they ship so much product daily, they have pretty darn good discounted rates with FEDEX and UPS.

What format does my art need to be in?

It depends really on what you are printing on, but 9 times out of 10 the decorators will need your artwork in a .ai or .eps file. The image must be scaleable. For embroidery items the image must be what is called “digitized” this readies it for the stitching machine and counts out how many stitches will be required for a good look. Some embroiders will charge extra if the stitch count goes over 7000. Digitizing can cost anywhere from $30-$70.

Are you non profit friendly?

Absolutely. We recognize that the people who often do the most, but have the least, just need a break! We have a special discount for non-profits, and require your tax-exempt certificate before it can be applied. All sales and imprinting must reflect the name or brand of the organization on the certificate.

Can I buy now and pay you later?

Nope. Have you tried that at the grocery store lately?

I have no idea what i should buy. Do you have a catalog?

Yes! We have some online catalogs for you to browse through. They are by no means ALL of the items we can source, but it will at least give you an idea of what is possible, and maybe spark some of your creativity! We are always happy to make suggestions based on the who, what, where, when and how much principal. Once we figure out the answers to those questions together the ideas will flow!

How come I can’t buy stuff from you online?

Because it is waaaaay to complicated in this industry. We could put up an e-store and sell a few items and the same price day in and day out. But we won’t. We are deal seekers. And when we deal seek there are many factors to consider for you. Where is it shipping from, where is is shipping to, can I get it at a better price from another supplier, does the manufacturer have and industry special, sale, closeout or coupon i can use on this order for my client, does this decorator screen print on that material…. you get the idea. So our goal is to make YOU happy. And nothing makes us more happy than getting you great stuff, at a great price!

Are you a distributor or a dealer?

We are both. We work as an independent distributor AND as a dealer for Kaeser & Blair. Why? Because we are always out deal hunting. And taking your order is something we take seriously, so we will always take the road that will best suit your requirement.

Where do you ship to?

Anywhere in the United States and Canada. Please be aware that all prices are is USD.

What about returns?

Items may not be returned and they have been custom made for you. If there is a defect, you have 30 days to notify us. We will contact the manufacturer, supplier or decorator, and issue you a return call tag for the merchandise that needs to go back for inspection. If it is defective, they will replace it at no cost to you.

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